Our Products

All Beadspoke Tiara products are individually made to your requirements and because of this minor variations may occur.  Please be assured that we endeavour to keep these to a minimum, however we like to think that this makes no two creations the same and therefore your tiara is "unique" to you.

We use only the highest quality components, including Swarovksi crystals and pearls and quality silver plated and gold plated wires/bases.  If you require Sterling silver this may be possible for certain items subject to an additional charge and availability of components.

Bead colour charts are supplied to give an indication of the colours available although it must be remembered that one PC monitor may show a colour slightly differently to another.  We are pleased to offer a colour matching service if you would like to send a swatch of fabric.  Please contact us for further details.

Many of our items contain small parts which may be hazardous to young children if they are unsupervised.  We will accept no liability for any injury pertaining to the misuse of our products.

Your order may be placed online via our secure shopping cart.  Please ensure that you contact us via email with colour choices and/or details of any alterations or special requirements when placing your order.  It is helpful if you can also provide us with a contact telephone number in order that we can call or text you if we need to discuss your order with you and are unable to reach you by email.

We aim to complete your order within 4-6 weeks (although most orders are completed much more quickly than this), but if you require your items urgently please contact us and every effort will be made to accommodate your request. Please order your accessories as early as possible.  We keep a supply of components in stock but may need to order in additional supplies for your order.  If we anticipate this leading to a longer delivery time we will contact you.  If you place an urgent order with us we reserve the right to make an additional charge if we have to order components and pay for priority shipping.

If you require a particular colour crystal or pearl and it is either unavailable or has been discontinued by the supplier or manufacturer we will contact you in the first instance to discuss possible alternatives or we will offer you a refund.

The photographic images shown may make our products appear larger than they actually are.  Please take this into consideration before placing your order and if you require any further information regarding sizing please do not hesitate to contact us.

Payment in full is required at the time of placing your order.

You may pay via debit/credit card using Paypal or alternatively by personal cheque made payable please to Erika Gilbert.  Please email us when placing your order if you wish to pay by cheque and we will provide you with further details.

All tiaras and other orders totalling £35.00 or more are sent by Royal Mail UK Special Delivery.  All other orders under £35.00 are sent by Royal Mail UK Recorded Delivery.  A signature is required on delivery for all orders.  For worldwide postal charges (including EIRE) please contact us.  If you are making multiple purchases please contact us for a combined postage discount.

We accept no responsibility for delivery failures due to incorrect/incomplete address information or no-one being available to sign for a delivery.

We accept no responsibility for any import taxes or charges applicable to your order.

All tiaras are gift packaged in luxury tiara keepsake boxes and wrapped in quality  acid free tissue paper (please see photo on our home page) - www.beadspoketiara.co.uk/home.  All other items are carefully packaged in organza gift bags and/or acid free tissue paper.   Appropriate protective packaging is used for mailing purposes.  In consideration of environmental issues we recycle protective packaging whereever possible.

We regret that because all of our items are custom made to your requirements we are unable to offer refunds.

We pride ourselves in the quality of our products however, and will gladly provide a refund or exchange in the rare event that your item is defective or has been damaged in the postal system.  Should this occur then please contact us within 48 hours to arrange return of the item.  We will ask you to return the item to us within 7 days in all of its original packaging by the following method:-

*  For items valued at £35.00 and above by Royal Mail Special Delivery.

* For items valued at £34.00 and under by Royal Mail Recorded Delivery. 

Please note that postage for return of items is non-refundable.  Please ensure that you retain your proof of postage.

We will not accept the return of any items after the wedding date.

We would ask you to ensure that you are happy with the items you have chosen and your colour selections before placing your order as once your order is received we are unable to accept cancellations.  If you require any assistance with your choices please contact us and we will be happy to help.

We are unable to accept returns of earrings due to health and hygiene regulations.

Any information you provide us with is used by us only for the processing of your order and will not be divulged to third parties.